FAQ and Shipping

FAQ

Once purchased, how long does it take to ship an item?

We aim to ship your item as quickly as possible. Please bear in mind most of our pieces are made to order, so therefore they can take 1-2 weeks to be made unique to you and then sent.

Alternatively we do have a Ready To Ship page of unique stock ready to send to you within 1-2 working days if you are in need of something quick.

Please get in contact if you are wanting a made to order item quickly and we will see what we can do dalrjewellery@gmail.com

How do I find my correct Ring size?

At Dalr we believe finding the perfect size needs to be done with an official ring sizer. You can head into your local jewellers and request a ring sizing and they will be able to check for you, or you can purchase a ring sizer online for under £5 that you can use to check and is a handy future investment to have.

If you are buying a gift and trying to find out someones Ring size without them knowing, then we recommend taking one of their current Rings they own to a Jewellers and they will be able to tell you the size.

We use the UK sizes to make our rings, however if you are ordering from another country and know your ring size that may be US sizes or European, then you can find the UK equivalent online by converting it, or get in contact with us and we can help you figure it out.

Do you do Bespoke Commissions?

Absolutely! Here at Dalr we love making unique items that have a personal story to you. Please visit our Bespoke Commissions page for more information and how to contact us to enquire.

Are your items Hallmarked?

Dalr is a registered Assay assured Jeweller with Sheffield Assay Office. It is a legal requirement to have Silver hallmarked that are at the weight or over 7.78grams.

Our Silver items weighing over 7.78g include Hallmarking from Sheffield Assay Office.

Any Silver items bellow 7.78g are stamped with Dalr's registered Sponsor's mark and a 925 stamp.

Please read our Hallmarking page for more information

What are your Returns and Refunds Policies?

We hope that you love your Dalr Jewellery, but if for some reason you don't then our Returns policy is here to help you. Please see our Refund Policy for more information.

Shipping

Please keep in mind that some Dalr Jewellery products are Made To Order and therefore take 2-4 weeks to be handmade with dedication and precision and then sent to you. However, if you are needing your item quicker then please do contact me at dalrjewellery@gmail.com and I will do my best to fulfil your request.

All Jewellery is sent with Royal Mail

UK Postage

24 Hour Tracked - £4.65

48 Hour Tracked - £3.65

Special Delivery - £10

EU (European Union) Postage

Tracked - £10.50

International Postage (Australia, Canada, United States etc.)

Standard - £15

Tracked - £20

Shipping is available in many countries that may not be listed here, so please choose the Jewellery, head to checkout and enter your address, then your shipping will be calculated.

Dalr is a UK based company. If you are ordering from overseas please check your countries import/custom fees before purchasing. Dalr will not be responsible for any added fees.

Please note that as a solo ran business the ready to ship items may take 1-2 days to be packaged and sent to you as I do live in a rural area. Thank you